Shipping & Delivery Policy
At The S Way, we ship from the Northeast of India, with our operations and inventory distributed across different locations, including Guwahati, Jorhat and Meghalaya. As we operate from a geographically dispersed region with several remote and rural locations, our logistics process differs from that of large, centrally located e-commerce platforms.
We have therefore established the following shipping and delivery policy to ensure that our customers have a clear understanding of the expected timelines and delivery process before placing an order.
1. Standard Pan-India Delivery Timeline
Our standard delivery timeline for orders across India is 8–10 working days from the date of placing the order.
This timeline includes the processing and shipping period, unless a different timeline has been specifically communicated to the customer at the time of purchase.
Orders are processed and dispatched from the location where the relevant product is available. Depending on the product and order, this may be from Guwahati, Jorhat, Meghalaya, or another fulfilment location within our network.
2. Processing Time
For standard orders, processing time is included within the overall 8–10 working day delivery timeline.
Certain products may require additional preparation, stitching, finishing or other processing before dispatch. If this is expected to extend the standard delivery timeline, we will communicate the revised timeline to the customer separately.
Customisation
If a customer requests customisation, alterations or a specially prepared size, an additional 2–3 working days may be required for processing.
The customer will be informed if the requested customisation is likely to affect the standard delivery timeline.
3. International Orders
We also accept orders for international delivery.
International orders are handled personally on a one-to-one basis. Once an international order or enquiry is received, our team will contact the customer directly through phone and/or WhatsApp to confirm the delivery address, destination country, product details, applicable shipping charges and other necessary information.
The international shipping process, including the applicable delivery timeline and shipping cost, will be discussed and confirmed with the customer individually before the order is dispatched.
International delivery timelines may vary depending on the destination country, customs procedures, postal or courier services, and other factors outside our control.
4. Delays Due to Holidays, Festivals or Unforeseen Circumstances
Delivery timelines may occasionally be affected by circumstances beyond our control.
These may include regional holidays, festivals, courier service disruptions, extreme weather conditions, natural calamities, road blockages, strikes, or other unforeseen events that affect transportation and courier operations.
Since our operations are based in the Northeast, certain regional disruptions can have a direct impact on movement of parcels.
Where we anticipate that such circumstances will result in a significant delay beyond the standard timeline, we will communicate the revised expected delivery date to the customer.
5. Delivery to Remote Locations
We provide delivery across India, including remote and difficult-to-service locations.
For most locations, we use professional courier partners such as DTDC. For certain remote locations where private courier services have limited or no coverage, we may use India Post / Speed Post.
The mode of shipment is determined based on the serviceability of the destination and the most appropriate available logistics option.
6. Order Updates & Tracking
As our fulfilment operations are distributed across multiple locations in the Northeast, we currently do not have a fully integrated, system-generated tracking interface comparable to that offered by large e-commerce platforms.
Instead, we keep customers updated through email notifications at different stages of the order, including processing, dispatch and expected delivery.
For courier shipments, the tracking information available to us through our courier partner’s dashboard will be communicated to the customer by email wherever applicable. We will also communicate the expected delivery date based on the information available to us.
For orders dispatched through India Post / Speed Post, the dispatch notification and tracking information generated by India Post will be made available to the customer, allowing the shipment to be tracked through the postal service.
Please note that there may not always be a single, system-generated tracking link available directly through The S Way website.
7. Dispatch Receipts
We do not routinely share manually generated courier receipts as the primary source of shipment information.
Since some dispatch documentation is generated manually at our fulfilment locations, such receipts may occasionally contain discrepancies or incomplete information. To avoid confusion, we rely on the verified shipment and tracking information available through our courier partners and our internal order dashboard, which is communicated to the customer through email.
8. Expected Delivery Dates
The delivery date communicated by The S Way is an expected delivery date, based on the processing status and information available from our logistics partners.
While we make every reasonable effort to deliver orders within the stated timeline, courier delays or circumstances beyond our control may occasionally affect the actual delivery date.
If there is a material change to the expected delivery timeline, we will make reasonable efforts to inform the customer.
9. Customer Responsibility
Customers are requested to carefully review this Shipping & Delivery Policy before placing an order.
By placing an order with The S Way, the customer acknowledges and accepts the applicable processing, shipping and delivery timelines, including the additional processing time that may apply to customised orders.
If you require delivery by a specific date, please contact us before placing your order so that we can assess whether the requested timeline can reasonably be accommodated.
10. Our Commitment
Despite operating from a geographically challenging region, we are committed to delivering our products safely and reliably across India and internationally.
We will continue to keep our customers informed throughout the order journey and will communicate any significant changes to the expected delivery timeline wherever possible.
We appreciate your understanding of our regional fulfilment model and encourage you to review this policy carefully before making a purchase.
Thank you for choosing The S Way.